Castleton & Co solicitors are a team of legal professionals, offering services to assist people in getting justice. With ample years of experience, our in-depth understanding of the claims process means we are in the best place to handle your personal injury claim.
Castleton & Co Solicitors is a law firm specialising exclusively in personal injury.
As a small niche practice we are able to provide our clients with a down to earth friendly service tailored to meet the needs of the client and their families.
Our objective is to find the most favourable solution through a proactive, sensitive and settlement focused approach.
Based in Bolton, near Manchester, we are able to offer our services to Greater Manchester and the surrounding areas.
Terms and Conditions
To download the latest version of our Terms and Conditions of Business please select the link below.
Notice of Right to Cancel
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This only applies if you sign the Conditional Fee Agreement:
(i) At your home, workplace or at someone else’s home; or
(ii) At our offices but following a visit by us (or by someone acting on our behalf) to your home, workplace or someone else’s home; or
(iii) At our offices but following a meeting between us away from our offices.
You have the right to cancel this contract if you wish and can do so by delivering, sending (including electronic mail) a cancellation notice to the person mentioned below at any time within 7 days starting with the day of receipt of this Notice.
The person to whom a cancellation notice may be given is Mrs Fatema Manjra, 4 Myrtle Street, Bolton, BL1 3AH
Notice of cancellation is deemed to be served as soon as it is posted or sent to us.
All law firms regulated by the SRA are required to collect, report and publish workforce diversity statistics of their workforce.
At Castleton we strive to ensure our workforce is diverse, to ensure we are equipped to provide access to and serve a diverse community
In meeting our equality & diversity requirements, Castleton & Co Ltd monitors the make up of our workforce and a summary of the data is available on request.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can contact the firms Complaints Handler, Mrs Fatema Manjra, via the telephone, post or email.
Making a complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint, and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Their details are:
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ